| Selection and Deployment of PBX for Retailer |
| A
local retailer with several locations needed to replace its outdated
telephone system with a contemporary PBX that included Paging,
Voicemail and Remote Access as well as the traditional phone features.
The Retailer selected IS Domain to assist it with this process.
IS Domain worked with the Retailer to gather all of their requirements from office and remote location staff. The requirements were both functional and budgetary. The requirements were then transformed into a Request for Proposal (RFP) and criteria to "grade" responses from vendors. The RFP was submitted to a list of pre-qualified vendors. IS Domain acted as the single point of contact for the vendors and answered any questions the vendors had with the RFP. The vendor responses to the RFP were evaluated against the criteria and the list of vendors was reduced to those that met the minimum criteria. IS Domain organized delivery of presentations to the customer by the vendor finalists that resulted in final vendor selection. After vendor selection was made, IS Domain worked with the vendor to plan the deployment of the new telephone system. IS Domain also worked with the Retailer and coordinated training for all office and remote staff. The end result of the project was a very satisfied customer. The chosen system exceeded customer expectations for both functionality and budget considerations. All employees were fully trained on how to use the new system, while turn-up of the system was on time, on budget, with zero business interruption. |
| Managing a Data Quality Initiative |
|
After
a major acquisition, a Fortune 500 company undertook a significant
process integrity initiative to ensure the acquired entity could be
integrated while performing its core business in a consistent and
efficient manner, with accurate asset data. At the same time,
federal mandates served as an additional incentive to dramatically
improve data through process improvement. Successful execution of
this project called for a project manager with technical experience and
outstanding leadership skills to work across organizational boundaries
to develop and achieve acceptance of the new process methodologies.
The company turned to IS Domain for this expertise. IS Domain worked with the customer to develop a vision to achieve the data integrity goals through process improvements. Our project manager worked with system owners at both the Subject Matter Expert and Director levels to assess integrity issues and gaps in business processes that would comprise project objectives. After the issues were identified, a comprehensive plan was developed. Our project manager met daily with key stakeholders who supported eight corporate databases to resolve, implement, and track 61 data cleanup and business process re-engineering initiatives. This effort resulted in 16 new processes to assist in the ongoing maintenance of data within and across corporate databases. The new processes were documented using existing corporate methodologies. All new process documents were accepted and published to the corporate library for access by all users. The new processes were then implemented across the corporation This project resulted in a 96% improvement in asset data quality for the customer while impacting more than 55,000 data elements. |
| Deploying New Technologies |
|
IS Domain worked with the Enterprise to augment the User Documentation for each of its systems which was incomplete or sometimes non-existent. A test environment was established and IS Domain worked with the Enterprise to integrate each of these systems with the test lab which simulated the new network environment. Test plans were developed to test all functional aspects of the user interaction with the system. When issues were uncovered, IS Domain worked with technical staff to revise configuration of the network equipment to reduce the impact on the user. During these tests, IS Domain performed traffic analysis of the system to gauge its' bandwidth requirements on the new network. The project was gauged a huge success by the customer as the new network was rolled out in stages across the enterprise with little to no impact to the users of the systems deployed on the network. |
