IS Domain, Inc. - Service Provider

We Provide Operational Support Solutions!

IS Domain knows about the operation of services and large-scale networks. Service must be available when expected and the network must be efficient. Our Operations Solutions help you achieve those goals. We have solutions for:

Outsourced management of service and network infrastructure
Specialized operational support of both deployment practices focusing on documentation, process definition, operational procedures, and "Best Practices"
Creation of requirements for and selection of Operational Support Systems

Let us design you complete solution with these services:

Creation of Operations Model

We believe an operations model is a key to cost-effective service and network operation. Our Operations Model describes all of the various operational processes that are performed during the service and network lifecycle. It clarifies the roles of all parties involved in the execution of the processes, describes what tools are used in the performance of the processes, and describes information required to be successful in the performance of the work.

OAM&P Strategies

Network infrastructures used to provide IP based services are more complex and contain more components than traditional service networks. We ensure that the network meets the demands of the services. We verify that there are well-defined strategies for Fault, Capacity, Accounting, Performance, and Security Management for all of the resources in the network.

We also insure that there are strategies and tools for managing the service itself. Developing your OAM&P strategy is one of our strengths.

Operational Readiness Testing

We know testing is crucial prior to deployment to insure end user satisfaction. We create comprehensive test plans that include validation of the methods and procedures to be fully executed prior to service launch.

Development of Troubleshooting Guides

Providing customers with the best possible service requires quick resolution of customer issues and service outages. We know how to get to the root of the problem and capture that knowledge in easy-to-use troubleshooting guides.

Training

Training classes can be developed in Microsoft PowerPoint that can be deployed and viewed via the web or we can conduct training in person.