IS Domain, Inc. - Service Provider - Requirements & Analysis

We Provide Requirements & Analysis!

For a communication service to achieve the financial objectives as defined by Marketing, you must ensure that you can deliver and support the new product in addition to meeting needs of the customer. IS Domain can help ensure this goal with a set of services by:

Documenting how the customer will utilize the service
Determining if the organization and your partners can deliver the service
Determining if your network and associated resources can support the increased traffic

Let us design you a complete solution with these services:

Use Case and Scenario Definition

A Product Requirements Document (PRD) must define how a new communication service will be used by the customer, how the service is to be provisioned, supported, and billed (Use Case) and the positive and negative business flows within each of the use cases. IS Domain has experience in documenting Use Case and Scenarios using a variety of methodologies for use in a PRD.

Assess Service and Operations Capabilities

The objectives outlined by Marketing can not be met if you and your partners can not provision, bill, or support the projected increase in customers as a result of a new service launch. IS Domain can help you assess the capabilities of an organization and their partners relating to the provisioning, billing, and support of customers based on the acquisition projections set forth by Marketing. This assessment would include business process, systems, and staffing levels.

Assess Resource and Operations Capabilities

The objectives outlined by Marketing also can not be met if the network and associated resources can not support the projected increase in network traffic. IS Domain can assist you in performing a Resource and Operations Capability Assessment to determine if the existing network and associated resources have the capacity and capabilities required to support the new product launch. This assessment would also provide a review of the network operations and support business processes to ensure that service can be delivered with the availability requirements set forth by Marketing.

Post Implementation Assessment

Eliminating customer churn is as important to achieving the goals of a product launch as customer acquisition. IS Domain can help you reduce customer churn through a post implementation assessment of the product launch. This assessment will provide an analysis of projected customer acquisition and network traffic volumes from the product launch, the actual volumes achieved since product launch, the effectiveness of the business processes and systems for the provisioning and billing of services, and network availability and performance. The assessment may also include recommendations for addressing any issues uncovered during the assessment.